Caregiver retention refers to a home care agency’s ability to retain its caregivers. If you own or manage a non-medical home care agency, your goal should be to maintain a low caregiver turnover rate.
A turnover rate is in simple terms the percentage of employees that quit voluntarily during a period of one year. A high turnover rate can be extremely damaging for your agency. To begin with, it can cause low morale among your caregivers. It can also cause poor performance, low productivity, and decreased profits among many other negative results.
The truth is that retaining caregivers can be a bit difficult. There is usually is no sure way to determine whether a new hire plans to stay or plans to stay as he/she looks for something “better.”
The good news is that as long as your employees/caregivers are happy and contented, you can expect to maintain a low turnover rate. So, how do you ensure that your caregivers are happy and contented with their jobs?
Here are a few suggestions from home care Coach and owner of Astin Home Care Agency, Michele Ellis-Williams:
3 Ways to Retain Your Best Caregivers
1. Provide Ongoing Caregiver Training
According to various studies, it has emerged that many new caregivers lack confidence. Providing ongoing caregiver training is therefore a great way to build their confidence. It is also a good way to show that you care about their development as your employees.
With ongoing training, you don’t have to worry about losing valuable employees simply because they feel inadequate or unsure of their skills.
2. Showing Them You Care Beyond Their Work
Your caregivers will appreciate their jobs more when they know they matter beyond their work. One of the best ways to show you care is by offering them a listening ear whenever they want to talk.
If, for example, a caregiver confides about feeling uncomfortable with a particular client, listen and act.
The quickest way to lose a valuable caregiver is to disregard a grievance. Don’t hesitate to let go of a client who disrespects your caregivers or threatens their safety.
Once you begin to see your employees as real people with lives outside of work, you will see just how unchallenging it will be to work together as a team.
3. Show That You Appreciate Them
Yet another highly effective way to retain your caregivers is to give recognition where it is due. If, for example, a client tells you how kind or professional a particular caregiver is, pass the remark onto that caregiver and let him/her know how grateful you are.
To further appreciate a hard worker, you may send him/her a thank you note or recognize him/her as “employee of the month.”
Offering an incentive is also a great way to appreciate a caregiver for his/her hard work and efforts. Bonuses, paid time-off, and cash rewards are just a few examples of incentives that will encourage friendly competition between your caregivers.
“Always remember that your caregivers are the most important asset to your private duty home care business. Keep them happy and they will keep your clients happy,” Concludes Coach Michele.